Since we were stuck sending a check, which we had tried before with no luck, I asked if there was a phone number we could call. I was hoping to get a live person so I could send the check to their attention in hopes that they would be looking for it and get it deposited.
Our Financial Aid department called the ONLY phone number on the VA's financial aid website and was told that they weren't allowed to call and ask questions. All questions had to be submitted through the website. Seriously?! Why would people call the number at all if they didn't have questions? Do they have the number so people can call just to say hi?
So we submitted the question through the website as directed and never received an answer. We've submitted several questions through this website over the past many, many months and have never received an answer.
At this point, I gave up and just mailed the check again. We exhausted all of our options trying to get the government to deposit the check that we are required by law to send them! And since the government is $13.5 trillion in debt you'd think they would deposit the check quickly since they clearly need the money!
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